PRIVACY PROTOCOL

1. Data Controller & Sovereignty

Hiela operates on the fundamental principle that true luxury is synonymous with absolute discretion. We recognize the profound importance of your personal sovereignty and are committed to safeguarding any information shared within our digital ecosystem.

The data controller responsible for the curation and protection of your personal information collected through this platform is HIELA ATELIER.

Entity: Hiela Atelier

Location: Bodrum, Türkiye

Official Communication: privacy@hielastore.com

* Hiela Atelier addresses data sovereignty inquiries exclusively in English.

2. The Information We Curate

Personal data is any information capable of identifying an individual. We curate only the absolute minimum required to orchestrate the acquisition of our monumental artifacts. The categories of data we may collect and securely store include:

Identity & Contact Data: Full name, email address, and the geographical location (Country/City) provided during your inquiry.
Acquisition Data: Details regarding the specific artifacts and architectural scales you intend to commission from the Sovereign Vault.
Technical Data: Essential internet protocol (IP) addresses and operational metrics necessary to ensure the seamless functioning of our digital gallery.

We strictly do not collect Special Category Data (including financial records, race, religious beliefs, biometrics, or health information) under any circumstances.

3. Purpose of Curation

Your data is utilized exclusively by our internal curation and architectural teams to orchestrate private reservation appointments, generate bespoke acquisition dossiers, and facilitate international white-glove delivery operations. Your email address serves as the sole conduit for providing you with requested technical blueprints and production schedules.

4. Third-Party Disclosures & Partners

Hiela maintains an uncompromising stance against the commercialization of client data. We do not sell, lease, or expose collector data to third-party marketing entities.

In order to fulfill the physical realization and delivery of your commission, strictly necessary details (such as destination coordinates) may be confidentially shared with our authorized master fabrication partners and specialized fine-art logistics providers. All external partners are bound by rigorous non-disclosure agreements aligning with Hiela’s standard of absolute discretion.